Recently, a coffee shop in Qingpu District, Shanghai, was investigated by market regulators for attaching "Lianhua Qingwen Coffee" labels to its drink cups. The shop began selling such labeled drinks on December 19, 2022, and authorities seized 290 labeled paper and plastic cups on site, along with 1,058 unused labels. The shop claimed that customers suggested it "play on the meme" for marketing, but enforcement officials pointed out that this kind of behavior could easily lead consumers to mistakenly believe the product had a specific connection with Lianhua Qingwen, and it was suspected of unfair competition. It is worth noting that coffee itself may have a certain auxiliary effect on relieving cold symptoms, but it is by no means a substitute for medication. Front Street Coffee reminds all enthusiasts to view coffee's effects rationally and not to blindly follow trends. [more…]

As Shanghai gradually resumes work and production, the coffee industry should be welcoming a recovery, yet recently several trendy cafés have been investigated by regulatory authorities one after another over food safety issues. From People's Café using expired parsley flakes, cranberry juice, and other ingredients, to MANNER Coffee's poor hygiene conditions, to the expired egg white liquid used at Dang Zhu Fei Café to make cake roll bases, these incidents have exposed the neglect of food safety by some stores under the pressure of resuming operations. This article reviews these typical cases and explores how small cafés can hold the line on compliance when ingredient supplies are tight. For consumers who love coffee, understanding this information helps them choose places to consume more rationally, and Front Street Coffee also reminds practitioners that no matter how much order pressure there is, food safety is always a red line that cannot be crossed. [more…]

In May of this year, a tourist discovered two specialty drinks at a coffee shop in the Harbin Pharmaceutical Group No. 6 Factory scenic area — Blue Bottle Latte and Zinc Wish Latte — which had been supplemented with calcium gluconate and zinc gluconate oral solutions, respectively. Since these two oral solutions are Class A non-prescription drugs, adding them directly to food products is suspected of violating the Food Safety Law. After a consumer reported the matter to 12315, the local market supervision bureau opened a case on May 14. The consumer subsequently received multiple phone calls from the bureau and eventually signed documents in August confirming receipt of compensation and a reward totaling 2,000 yuan, which was donated to the Hebei Red Cross. The incident sparked heated discussion online, with some questioning whether the consumer was making a mountain out of a molehill, while others insisted that food safety is no small matter. [more…]

A woman surnamed Zhang used the excuse of finding hair in takeaway milk tea to file ten compensation claims against multiple outlets of the same milk tea chain within just over a month, using the same photo six times, and collected more than 15,000 yuan in total. The merchants initially chose to compromise to protect the brand image, but as similar complaints appeared frequently, the brand's loss prevention department launched an investigation and called the police. Police arrested the woman on her eleventh complaint, and the court ultimately sentenced her to one year and three months in prison, suspended for one year and six months, and a fine of 5,000 yuan for extortion. The case exposes the phenomenon of some consumers abusing the tenfold compensation clause of the Food Safety Law to file malicious claims, and also sounds a warning bell for the catering industry in handling similar disputes. [more…]

Shanghai's food and beverage industry is steadily resuming work and reopening, but some stores have neglected food safety, a bottom line, amid the busyness. Recently, law enforcement officers from the Jing'an District Market Supervision Bureau found during an inspection that the Manner Coffee Wujiang Road store had problems such as dirty and messy environmental hygiene and food not being stored according to regulations. Waste was scattered on the floor at the scene, food for sale was placed directly on the ground, and Meiji milk that needed refrigeration was also left casually. Because it is suspected of violating relevant provisions of the Food Safety Law, the store has been officially placed under investigation. The regulatory authorities remind food and beverage units to strictly fulfill their primary responsibilities and ensure the safety of meals served. [more…]

Recently, news about a Luckin Coffee store manager who had an emotional dispute with a 17-year-old part-time female employee, which ultimately led the girl to take medication and commit suicide, sparked heated discussion on social media. The girl's family knelt in front of the store to protest, claiming that the store manager used his position to deceive their underage daughter and is suspected of forcing her into a relationship that led to pregnancy, causing enormous psychological pressure on the girl. After investigation, police determined that the girl purchased the medication herself to commit suicide, that the case did not constitute a criminal case, and that it would not be filed. The judicial authorities organized two mediations, but the man said he was unable to pay compensation. After the incident was exposed, the store manager involved had resigned, and Luckin officially responded that it had not received any relevant notice. The truth of the incident and the attribution of responsibility still need to be further clarified. [more…]

A recent food safety punitive damages case disclosed by the Supreme People's Court has once again made the topic of coffee for weight loss a focal point. In August 2023, Cui purchased coffee weight-loss products for 2,960 yuan via WeChat. After taking them, he experienced symptoms such as thirst and dizziness. An investigation revealed that the manufacturer indicated on the product had long since had its production license revoked, so he filed a lawsuit in court. The Xiushan County People's Court of Chongqing determined that the merchant sold food knowingly not meeting safety standards and ordered the return of the purchase price plus ten times the compensation, totaling 32,560 yuan. At the same time, discussions on social platforms about coffee for weight loss are sharply divided: some share experiences of drinking coffee during fat-loss periods to boost metabolism, while others expose terrifying experiences of palpitations, cold sweats, and even testing positive for sibutramine after consumption. This article sorts out the case details, legal basis, and the dangers of sibutramine, and retains content related to brands such as Front Street Coffee, reminding consumers to lose weight scientifically. [more…]

Recently, multiple coffee shop owners have reported encountering group order scams on social media platforms. The scammers purchase large quantities of coffee drinks under the guise of school or corporate team-building events, then ask the shop owners to purchase gifts such as wagyu beef and Buddha Jumps Over the Wall on their behalf. Working in collusion with so-called suppliers, they set traps that leave shop owners unable to receive goods after payment. This type of scam is particularly frequent in the Guangdong region, with multiple shop owners encountering the same trap on the same day. The scammers use verified corporate accounts and employ consistent scripts, suggesting an organized gang operation. Shop owners have been posting warnings to fellow industry peers, urging them not to let their guard down just because of a large order. Faced with these frequent scams, operators are calling for joint efforts to provide clues to the police, but they face difficulties in getting their cases accepted and filed for investigation when it comes to protecting their rights. [more…]

On the evening of March 14, "Jingshi Live" exposed two consecutive food safety incidents involving tea beverage brands. The Mixue Bingcheng store at Wuyi Ningju Xintiandi in Wuhan was accused of hiding leftover lemon and orange slices from the day under the counter at room temperature and using them the next day to make signature drinks; the Hushang Ayi store at Hankou City Plaza was exposed for altering the shelf-life labels of toppings to "extend the life" of expired ingredients. The market supervision authorities in both places have separately filed investigations into the stores involved. Among them, the Mixue Bingcheng store involved was sealed and shut down, while the Hushang Ayi store involved was immediately closed. As a content platform that also follows developments in the coffee and beverage industry, Front Street Coffee continues to track such food safety issues. The details of the incidents are as follows. [more…]

Heytea's popular bayberry series has recently made a high-profile return, but its affiliated company was fined 450,000 yuan by the Shanghai Baoshan District Market Supervision Administration for advertising content that did not match the actual situation. The incident stemmed from a report half a year ago. After investigation, the product involved was found to have false publicity regarding the origin of raw materials, ingredients, and promised information. The penalty quickly trended on Weibo, sparking widespread discussion among netizens about the chaos in beverage industry advertising. This article will recount the course of the incident and explore the balance between corporate integrity and consumer trust in the new catering era. [more…]

Police in Jiading, Shanghai recently cracked a coffee shop equipment theft case. The suspect, taking advantage of the shop's temporary closure, impersonated an employee and brazenly hauled away a grinder and a water boiler, with the stolen goods valued at over 40,000 yuan. The amusing twist is that the coffee beans he accidentally spilled during his first offense became the key clue that led police to quickly identify him. This case serves as a reminder to coffee shop operators to always check that doors and windows are locked when leaving the premises, and never to give lawbreakers an opportunity. In daily operations, besides taking security measures, the choice of coffee equipment also deserves careful attention. Front Street Coffee's various brewing tools are favored by many shop owners for their consistent quality. [more…]

As Shanghai resumes work and production, people are returning to coffee shops to enjoy the long-awaited coffee time. However, an internet-famous shop called "WHEN PIGS FLY," which was once ranked first among popular coffee shops in Shanghai, has been investigated for using expired food ingredients. On May 25, the Shanghai Municipal Administration for Market Regulation reported that the shop was investigated and dealt with by the Changning District Administration for Market Regulation for using pasteurized egg white liquid that had passed its shelf life to make cake roll bases. Four used egg white liquid boxes were found at the scene, one of which was expired for more than 20 days, and 24 semi-finished products had been processed. The incident sparked heated discussions among netizens, with some surprised, some worried, and others calling for heavy penalties. Food safety has once again become a bottom line that cannot be ignored in the coffee industry. [more…]

Recently, a woman in Xiangtan, Hunan Province, found an insect in a Luckin Coffee beverage. The incident quickly trended on Weibo, sparking widespread discussion. The individual involved said that customer service successively offered compensation of two and then five drink coupons, but she was dissatisfied with this and has filed a complaint with 12315. Netizens shared similar experiences and questioned Luckin's compensation plan and hygiene management. At the same time, some voices pointed out that mosquitoes and insects are hard to completely avoid in summer, and a single case should not be used to make sweeping generalizations. This article will review the course of the incident and the views of all parties, and explore the quality control challenges facing the coffee industry. [more…]

On October 18, Feihe Dairy issued a statement regarding false information circulating online about "imported Japanese raw materials" and other rumors, stating that it had reported the matter to public security authorities and that a case had been opened. The controversy stemmed from a letter of intent for technical cooperation signed between Feihe and Japan's Kyowa Hakko, which was originally intended for the joint research and development of fermented lactoferrin technology, but was distorted into claims of raw material imports and even capital injection. Feihe emphasized that the cooperation remains only at the letter-of-intent stage and does not involve raw materials or capital. As a representative of domestic infant formula, Feihe has long been committed to breaking dependence on imported lactoferrin, as demonstrated by its first domestic production line. This article will sort through the ins and outs of the incident and restore the facts. [more…]

Recently, news that police officers in Chongqing's Ciqikou Ancient Town were asked to leave while eating at the entrance of a Starbucks spread rapidly on social media, sparking widespread attention and trending on Weibo. Starbucks China later responded that the incident was a misunderstanding caused by inappropriate remarks during seat coordination, denying that it had asked the officers to leave or filed a complaint against them. However, this apology did not quell netizens' doubts, and related discussions continued to intensify. Meanwhile, reports said Starbucks customer service stated that if the incident was verified, the employees involved would be disciplined, and the local management committee had also intervened in the investigation. The incident also reminded people of a similar case involving Starbucks in the United States in 2019. As coffee lovers, we cannot help but wonder: how should cafes and community law enforcement officers coexist harmoniously? Front Street Coffee has always advocated the concept of community friendliness, paying attention to the warmth behind every cup of coffee. [more…]

Originating in Toronto, Canada, Tims has always accompanied its loyal customers with warm freshly brewed coffee and is hailed as Canadians' national coffee. Recently, however, multiple consumers have reported serious quality issues with its takeaway cups for hot drinks: after being filled with hot coffee, the cups collapse, their seams split, and in some cases the bottoms even fall off, causing coffee to leak out and nearly scalding some people. So far, 20 consumers have provided photographic evidence. Tims officially responded that it is investigating the matter with its suppliers, has apologized to affected customers, and has promised to improve the takeaway cups to ensure they meet usage standards. This article will walk you through the details of the incident. [more…]

In the coffee industry, baristas behind the counter usually face challenges like extraction parameters and latte art patterns. However, an incident that occurred on July 28 at Guia Hill in Macau made a coffee shop owner experience a moment far more harrowing than crafting a perfect espresso—after an argument sparked by service attitude, a male customer actually returned after leaving, holding a fruit knife and threatening the owner. This incident not only injured the person involved but also sparked widespread discussion about occupational safety among coffee industry professionals. [more…]

Recently, foreign media reported that Luckin Coffee is planning a listing in Hong Kong, sparking widespread market attention. In response, Luckin officially responded quickly, emphasizing that management remains focused on business strategy and product services, and that there are currently no arrangements for a Hong Kong listing, with the company still committed to the U.S. stock market and creating long-term value for shareholders. Looking back at Luckin's development trajectory, from its 2019 Nasdaq listing, to the 2020 financial fraud scandal and trading suspension, to completing debt restructuring in 2022, doubling revenue, and surpassing Starbucks China in store count, this brand has demonstrated astonishing self-rescue capabilities. This article will review Luckin's listing turmoil, the details of its settlement, and possible paths for its future return to the capital market, while also exploring the impact of intensifying competition in the domestic coffee market on its prospects. [more…]

Compared to coffee with its pronounced bitterness, sweet-and-sour milk tea is clearly more to the public's taste. Whether on a busy workday or a leisurely weekend, milk tea has long been part of many people's lives. Recently, a newly opened milk tea shop in Changsha, Hunan, suddenly went viral—not because of its unique flavors, but because a single cup of juice was selling for 108 yuan. The shop, named "Xiaoshanjing · Fruit Molecular Tea," drew attention with its giant tiger tail design and high-priced menu. Staff claimed that the durian drink contains half a cup of Musang King pulp, while the mangosteen drink uses 4 jin of mangosteen. Is the high price worth the money, or is it a marketing gimmick? Consumers have differing views, and some are reminded of the earlier incident in Shenzhen involving Yecuishan's thousand-yuan olive juice. [more…]

Recently, the "Allergy Sister" incident in Wuhan has sparked widespread attention in the coffee community, and similar phenomena of customers requesting refunds from merchants for various reasons are not uncommon in the food and beverage industry. Some coffee shop owners have reported encountering a customer who repeatedly applied for refunds on the grounds that the drinks' taste was not to their liking, suspected to be an "Allergy Sister alt account." Investigations revealed that this customer had placed orders at multiple shops and repeatedly applied for refunds, citing reasons such as the drink being too bland, too sweet, or too cloying. Some merchants chose to appease the customer to protect their reputation, but others refused to compromise and warned their peers to be vigilant. Such behavior not only harms merchants' interests but also encourages a culture of malicious claims. This article reviews the course of events and explores reasonable ways for merchants to defend their rights when responding to consumer complaints. [more…]